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Thurston Manufacturing maintains its edge as the leading "Saw Specialist and Solutions Provider" by fully engaging its ISO 9001 based Business Management System.

We are committed to…

• Meeting or exceeding our customer's expectations
• Continuously improving internal processes to be more efficient and effective
• Developing our employees to their highest levels of ability and performance
• Creating supplier-partner relationships that ensure a quick and ever-ready supply of steel and grinding wheels

The Dashboard, one of the most important tools in Thurston Manufacturing's management tool box, keeps us sharp as we work on the business. This ensures that the Mission aligns with our Vision driving us forward using Key Performance Indicators as our guides.

The above is especially important to our customers as it ensures that the Voice of the Customer is clearly heard and that Voice flows through our processes producing a product that exactly meets their specific requirements.

Customer surveys confirm our commitment to quality by consistently ranking us high in the areas of on-time delivery, knowledgeable staff and product quality.

We are continually seeking ways to better meet our customer requirements. Our Cincinnati CL-6 CNC Laser Center represents the latest in technology and helps us keep costs low and quality high.

The "key" components of our ISO 9001 based Business Management System draw from lessons learned over the past 125 years in business, keeping us focused on our day to day work while looking forward to the next 125 years!

…And servicing our customers has always been and always will be our number one focus!